Terms and Conditions
Welcome to 10xprohealth.com!
These Terms and Conditions (“Terms”) govern your use of our website www.10xprohealth.com (the “Website”) and any services offered thereon (collectively, the “Services”). By accessing or using the Website or Services, you agree to be bound by these Terms.
1. Disclaimer of Medical Advice and Liability
1.1 Medical Disclaimer: The information provided on this Website, including all text, graphics, images, and other materials (“Content”) is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. ALWAYS consult with a qualified healthcare professional before using any product or service offered on this Website, including but not limited to, before making any changes to your diet, exercise routine, medication regimen, or overall health plan.
1.2 No Liability: 10xprohealth.com and its owner(s) are not liable for any damages or losses arising out of or related to the use of this Website or the Content. This includes, but is not limited to, personal injury, illness, allergic reactions, adverse side effects, or death, that may result from using any products or services purchased or obtained through the Website, or from any information contained on the Website. You agree to use the Website and its Content at your own risk.
1.3 Age Restriction & Liability: Customers must be 18 years or older to purchase products from our store. 10xPROHEALTH and its owner(s) do not assume responsibility for improper use. We strongly advise customers to thoroughly read and familiarize themselves with our detailed Terms & Conditions and Privacy Policy. Some products have specific disclaimers and safe use policies that must be read and accepted before purchase. Please ensure you review these individual product guidelines carefully.
2. Product Information
2.1 Product Descriptions: While we strive to provide accurate and up-to-date information on our products, we cannot guarantee that all information is error-free. We reserve the right to change product information at any time without prior notice.
2.2 Suitability: You are solely responsible for determining whether any product offered on this Website is suitable for your individual needs or health conditions.
3. Orders and Payment
3.1 Order Processing: We will use reasonable efforts to process your order in a timely manner. However, we cannot guarantee that all orders will be processed immediately or without errors.
3.2 Payment Terms: By placing an order, you agree to pay the total amount due, including any applicable taxes and shipping charges. We accept various payment methods as listed on the Website.
4. Shipping
4.1 Shipping Times: Shipping times are estimates and may vary depending on your location and the chosen shipping method.
4.2 Risk of Loss: All products purchased are shipped at your own risk. We are not responsible for lost or damaged packages.
5. Returns and Refunds
5.1
Returns & Refunds Policy
10xprohealth.com understands that sometimes unforeseen circumstances may lead to a need to return a product. However, due to the nature of our products, we are unable to accept returns on opened or used supplements and healthcare products.
Reasons for Non-Returnable Products:
- Health and Safety: For health and safety reasons, we cannot accept returns on opened or used supplements and healthcare products. Once a product is opened, we cannot guarantee its sterility or condition.
- Manufacturer Restrictions: Many of our suppliers and manufacturers have strict policies against accepting returns on opened or used products.
Exceptions for Returns and Refunds:
We will only accept returns and issue refunds in the following situations:
- Expired Product: While we take great care in packaging our products, we are not liable for damage caused during shipping, as products are shipped at the buyer’s risk. However, if you receive a product with a past expiration date, please contact us immediately through the Contact Us page on our website, providing a photo of the product, and we will address the issue.
- Incorrect Item Shipped: If you receive an incorrect item, please contact us immediately. We will arrange for the return of the incorrect item and ship the correct item to you at no additional cost.
Non-Returnable Items:
- Products damaged due to improper handling by the courier company: We package our products carefully to minimize the risk of damage during shipping. However, if you receive a product that is damaged in transit, please contact the courier company directly to file a claim. We are not responsible for damage caused by the courier company.
Return Process:
- To request a return or refund for an expired product, please contact us within 3 days of receiving your order.
- We will provide you with a return shipping label and instructions on how to return the product.
- Once we receive the returned product and verify the expiration, we will process your refund within 7 business days.
Please note: We reserve the right to deny any return or refund request that does not meet the criteria outlined in this policy.
We recommend that you carefully review your order before submitting it. If you have any questions about a product, please contact us before placing your order.
6. Intellectual Property
The Website and its Content are protected by copyright, trademark, and other intellectual property laws. You are prohibited from copying, modifying, distributing, transmitting, displaying, publishing, selling, licensing, or creating derivative works from any Content without our written permission.
7. Termination
We may terminate your access to the Website and Services at any time, for any reason, without notice.
8. Governing Law
These Terms shall be governed by and construed in accordance with the laws of South Africa.
9. Entire Agreement
These Terms constitute the entire agreement between you and 10xprohealth.com regarding your use of the Website and Services.
10. Modifications to Terms
We reserve the right to modify these Terms at any time without prior notice. We will post the revised Terms on the Website. You are responsible for checking the Terms periodically for updates. Your continued use of the Website after the posting of any revised Terms constitutes your acceptance of such revised Terms.
11. Contact Us
If you have any questions about these Terms, please contact us using the Contact Us page on our website.
